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Article Title:
An Assessment of Factors Influencing the Adoption of E-Dividend Payment Method for Efficient Customer Services Delivery by Nigerian Banks
by Olajide Oladele and Adewale Oyerinde

Abstract:
This study assesses the factors influencing the adoption of e-dividend payment method by Nigerian banks. To achieve the objectives of the study, primary data were collected from purposively selected staff of sampled banks? registrars with the aid of a structured questionnaire. Data collected were analyzed using three statistical analytical techniques; Factor analysis, independent samples t test, and discriminant analysis. The statistical analysis showed that both adopters and non-adopters expressed common view on the impact of top management support, organizational competence, IT capability, perceived benefits, perceived compatibility, perceived complexity, supporting industries, regulatory pressure, market pressure and government support on e-dividend method, but differ on the issues of e-dividend reducing transaction costs, improving transparency in dividend payment and helping in tracking investment reliably and efficiently. They also differ on the issues of compliance with Securities and Exchange Commission (SEC) regulations, commitment of government topromote e-dividend, understanding of e-dividend technologies by employees, and flexibility of e- dividend method. These seven issues differentiate adopters from non-adopters and hence determine the decision to adopt or not to adopt e-dividend method. The rank of the factors affecting adoption of e-dividend (in descending order of impact) is: regulatory pressure, market pressure, perceived compatibility, organizational competence, supporting industries, IT capability and top management support, perceived complexity, government support, and perceived benefits.

Keywords: e-dividend, perceived complexity, regulatory pressure

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