Journal of Emerging Trends in Economics and Management Sciences: Home

Article Title:
Economics of Improving Hospitality Management in Bangladesh through Employee Satisfaction
by Fahmida Saadia Rahman, Takrima Sayeda, and Estiaque Bari

Abstract:
Tourism development and hospitality management are positively correlated with each other. Demand for tourism and hospitality management has increased rapidly for last two or three decades and become important global economic phenomena. Hospitality management in hotel business is vividly dependent on the level of employee satisfaction that eventually induces to generate customer satisfaction. Satisfied employees at workplace inclined to be more involved and dedicated in delivering high quality services to their organizations. Quality of service has a positive impact on customer satisfaction and that leads to ensure the profitability of the hotel industry. There are, however, few studies that detail the current situation, tangible and practical ways to promote or ensure employee satisfaction of this specific field. This study tries to lessen the research gap. This article delineate the existing condition of the employees, identified the determinants of employee satisfaction, and stimulating factors to this end. The study was conducted in Cox?s Bazar, Bangladesh in May 2015. The study has prescribed policies that should bolster to design effective hospitality management plans for businesses through improving the level of employee satisfaction. The originality of this paper comes from analysis of the employee satisfaction on hospitality management industry of Cox?s Bazar, Bangladesh, a popular tourist site, which has high potential of economic development through the tourism sector.

Keywords: technology competence, market competence, resource-based theory, organizational learning theory

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